General conditions

Landlord’s details

  • Name: Wellness Jungle

  • Address: Heidestraat 101 – Holiday Home E82, 3621 Rekem-Lanaken, Belgium

  • Telephone: +31 6 41 22 23 32

  • Website: www.wellnessjungle.be

ARTICLE 1: Payment and booking

For bookings made through our online booking system at www.wellnessjungle.be, the full amount will be charged at the time of booking using the selected payment method: iDEAL, Bancontact or credit card.

The applicable VAT rate depends on the nature of the products and services booked, such as accommodation or additional services. VAT is calculated automatically and the total amount shown on your invoice includes VAT.

ARTICLE 2: Prices

The prices stated on www.wellnessjungle.be include VAT, tourist tax, cleaning fees and service charges.

ARTICLE 3: Your stay

  • Please arrive at Wellness Jungle at the time indicated in your booking. If you expect to arrive significantly later or are unexpectedly delayed, you must inform us. Late arrival will be deducted from your booked time.

  • Check-in is available from 3:00 p.m. and is contactless.

  • On the day of departure, you must leave Wellness Jungle before 11:00 a.m. We kindly ask you to leave the accommodation as tidy as possible.

  • If check-out takes place after 11:00 a.m., we reserve the right to charge you for an additional day.

  • You must leave Wellness Jungle in the same condition in which you found it and follow the guidelines included in the welcome email. If these requirements are not observed, we reserve the right to charge additional cleaning fees.

  • Smoking is strictly prohibited inside Wellness Jungle and anywhere on the premises.

  • To maintain peace and quiet within the park, guests must not cause any nuisance or disturbance between 10:00 p.m. and 8:00 a.m.

  • Wellness Jungle is not suitable for children or pets.

ARTICLE 4: Amendments and cancellations

  • If you wish to amend or cancel your booking, you must submit your request in writing, preferably by email. Please include the dates of your booking in the subject line.

  • Cancellations made more than 24 hours before arrival are eligible for a full refund. For cancellations made less than 24 hours before arrival, the booking amount will be refunded minus the cost of the first 24 hours.

  • For safety reasons, Wellness Jungle reserves the right to cancel your stay in the event of an official weather warning concerning circumstances beyond our control, such as severe weather, storms or thunderstorms. In this event, we will offer to reschedule your stay to a date within the following 12 months or refund the amount paid in full.

ARTICLE 5: Complaints

All complaints relating to your stay must be submitted by email within seven days following your departure. Complaints should be sent to info@wellnessjungle.be.

ARTICLE 6: Liability

  • We accept no liability for theft, loss or damage of any kind occurring during or as a result of a stay at Wellness Jungle.

  • We accept no liability for technical equipment becoming defective or unavailable, or for facilities on the premises being unavailable or closed.

  • The guest who made the booking and all accompanying guests are jointly and severally liable for any loss or damage incurred by Wellness Jungle and/or any third party as a direct or indirect result of their stay. This applies regardless of whether the loss or damage was caused by their own acts or omissions, or by third parties present in or around Wellness Jungle with their permission.

  • Additional costs, including cleaning costs, may be charged if Wellness Jungle is used improperly or is not left in the required condition.

  • We recommend that guests do not leave valuable belongings unattended in or around Wellness Jungle. Wellness Jungle cannot be held liable for theft occurring on the premises.

  • By accepting these general terms and conditions, you acknowledge that your stay takes place in a natural environment. This may involve less pleasant aspects, including changing weather conditions and the presence of insects, such as mosquitoes, birds, frogs and mammals, such as deer and mice, near or possibly even inside Wellness Jungle.

LIABILITY

  • If damage is caused inside or outside Wellness Jungle, compensation will be charged. The actual repair costs will be determined by a building contractor appointed by us and may be increased by any costs resulting from the temporary closure of the accommodation.

  • Wellness Jungle cannot be held liable for the loss or theft of any belongings or valuables brought by guests. We also accept no liability for personal injury and/or damage to property.

  • You must leave Wellness Jungle in the same condition in which you found it and follow the guidelines included in the welcome booklet. If these requirements are not observed, we reserve the right to charge additional cleaning fees.

  • Wellness Jungle accepts no liability for personal injury, death, loss, damage or theft of the guest’s belongings during the stay. Guests are advised to take appropriate precautions and comply with all safety guidelines.